Most importantly: DO NOT FILL A BUG REPORT IMMEDIATELY!
Second most importantly: DO NOT EVEN THINK ABOUT POSTING SUPPORT REQUESTS IN THE ISSUE TRACKER! The request will be closed. Use the issue tracker only for outstanding bugs that have been discussed and accepted. Think that you might have just mis configured something and you will get your answer quicker and easier by asking on the appropriate mailing-lists.

When in trouble, you should, in this order:
1. Always read the FAQ. There is big probability that you did something wrong and the answer might be just there.
2. Search the Mailing List archives.
3. Use the documentation if possible.
4. Ask on the mailing list.
5. If the community acknowledges the bug/feature-request, post a detailed issue in the Support section.
6. If you found an answer please contribute it back so that others might find it easier. This is an Open Source project and you can only benefit the most when you contribute.

It might take a while until you get an answer as our resources are not unlimited. When you feel that it takes too long, post a reminder. We don't mind you being pushy if you do understand the Open Source model. But we do mind if you don't and you think that we MUST provide you with a satisfying answer.

It might also be that the answer won't satisfy you. In any case, you are most welcomed to contributed in any way that you see fit to the project - code development, website editing, resources, etc.